ICT Support Engineer ANZSCO 263212
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ICT Support Engineer ANZSCO 263212

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Unit Group: 2632
ICT Support Engineer
ICT Support Engineers play a pivotal role in maintaining the technical infrastructure of organizations by providing essential support for hardware, software, and network systems. They diagnose and repair technical issues, provide technical assistance to end-users, and ensure the smooth operation of IT systems. ANZSCO 263212 ICT Support Engineer is a constituent of various organizations across various industries, ensuring IT systems are up and running.
Occupation List:
489 (S/T) Occupations List
482 TSS Visa Medium Term List
407 Training Visa Occupations List
482 TSS Visa Regional Occupation List
189 Skilled Independent and Family Sponsored
489 Occupations List and 485 Graduate Work Stream
190 State/Territory Sponsored
186 ENS Visa Occupations List
187 RSMS Visa Occupations List
491 Skilled Work Regional (Provisional) Visa (subclass 491) Occupation List
494 Skilled Employer Sponsored Regional (Provisional) Visa (subclass 494)
Employer Sponsored Stream
Not on the occupation Lists
482 TSS Visa Short Term List
Skill Level
To work as an ICT Support Engineer (ANZSCO 263212), a bachelor’s degree in computer science, information technology, or a related field is typically required. However, in certain cases, relevant experience of at least five years in network troubleshooting, system administration, or IT support may substitute for formal education. Many employers also prefer candidates who hold certifications such as CompTIA A+, Microsoft Certified: Windows Server Fundamentals, Cisco Certified Network Associate (CCNA), ITIL Foundation Certification, or AWS Certified Solutions Architect. These certifications demonstrate proficiency in IT support, system maintenance, and troubleshooting, making candidates more competitive in the job market and enhancing their career prospects.
English Requirement
In order to qualify for a visa, applicants must demonstrate English proficiency in one of the following tests:
IELTS: At least 6 in Writing, Listening, and Reading; 7 in Speaking; and 7 overall.
OET: At least grade B in all categories.
TOEFL iBT: At least 12 in Listening, 13 in Reading, 21 in Writing, 23 in Speaking, and overall score of 93.
PTE Academic: 50 minimum in Writing, Reading, and Listening; 65 in Speaking; overall score of 65.
Work to be Done
Technical Support – Provide technical support and assistance to end-users for both hardware and software issues.
System Troubleshooting – Identify and repair hardware, software, and network problems to reinstate service in a productive way.
Hardware Installation and Maintenance – Install, configure, and maintain computer hardware, peripherals, and other related equipment.
Network Support – Assist in managing and troubleshooting network devices like routers, switches, and firewalls.
Software Installation and Configuration – Install, update, and configure software applications, including operating systems and business software.
Help Desk Management – Offer assistance via helpdesk mechanisms and facilitate timely resolution of issues.
User Training and Guidance – Train users in best practices in IT usage, software application, and resolving basic problems.
System Monitoring – Monitor system performance round the clock to avoid problems and maintain optimal performance.
Data Backup and Recovery – Facilitate establishment and upkeep of backup systems to avert loss of data and maintain business continuity.
Remote Support – Provide remote support to users experiencing issues with their systems and applications.
Documentation – Maintain proper documentation of all support issues, system settings, and software updates.
Security Implementation – Maintain IT systems' security by installing and maintaining firewalls, antivirus, and other security software.
Collaboration – Work together with other IT experts, such as network engineers and system administrators, to resolve complex technical issues.
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